Crucial Conversations Tools for Talking When Stakes Are High
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” ― from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
Author: Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler
